Refund policy

Returns & Exchanges

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at Shop@prettybasiceg.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Shop@prettybasiceg.com. 

 

Damages and issues:

Due to shipping company policies opening packages upon receipt is not accepted, however, if the item is defective, or damaged or if you receive the wrong item, you can contact us immediately so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like Customized Products, and Materials kits. We also do not accept returns for workshop reservations unless 7 days or more before the workshop date. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return questions at Shop@prettybasiceg.com. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If the refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at Shop@prettybasiceg.com.